These Terms and Conditions apply to all purchases and commissions made through this website. By placing an order or confirming a commission, you agree to the following terms: 

Commissioning a Painting

Deposit & Payment

   - Unless otherwise agreed a non-refundable deposit of one-third of the agreed commission price is required to confirm the commission. This secures the artist's time and resources for the project.  

   - The balance is payable upon completion of the work, prior to delivery or collection.  

   - Additional costs such as travel, accommodation (if required), and framing beyond standard options are not included in the commission price and will be quoted separately.  

Sittings & Availability

   - The client agrees to make themselves available for the sittings required to complete the commission to MJA's artistic standards.  

   - If the client fails to attend scheduled sittings without prior notice, the deposit will be forfeited, and additional sittings may incur extra charges.  

   - Changes to the agreed concept or additional sittings requested by the client may result in additional fees.  

Completion & Alterations

   - The final decision regarding the completion of the work rests with MJA, following consultation with the client.  

   - Minor adjustments requested after completion may be accommodated at MJA’s discretion, while significant alterations may incur additional charges.  

Copyright & Usage

   - All artwork, including commissioned pieces, remains the intellectual property of MJA and is protected under UK and international copyright law.  

   - The client is granted a non-exclusive, personal license to display the commissioned artwork for non-commercial purposes.  

   - The reproduction, distribution, or publication of the artwork in any form, including but not limited to digital and print media, is strictly prohibited without prior written consent from MJA.  

   - MJA reserves the right to display images of commissioned works in portfolios, exhibitions, and promotional materials unless otherwise agreed upon in writing.  

   - For licensing inquiries or commercial usage requests, please contact MJA directly.  

Cancellations & Refunds

   - Commissioned works are non-refundable once work has commenced.  

   - If the client cancels before work begins, the deposit will not be refunded.  

   - Refunds or adjustments will not be provided once the final work has been approved and delivered.  

Purchasing Artwork & Prints

UK Delivery

   - Prints and artwork are shipped via a tracked and signed-for service.  

   - Orders are typically dispatched within 7 working days; however, during busy periods, this may extend to 14 days. Customers will be notified if delays are expected.  

   - Once delivery is confirmed by the courier, responsibility for the order transfers to the recipient.  

International Delivery

   - International orders are shipped via tracked services, with estimated delivery times of 1 to 7 days depending on the destination.  

   - Customers  are responsible for any applicable customs duties or import taxes. Delays caused by customs clearance are beyond MJA's control.  

Payment & Order Confirmation

   - Upon placing an order, customers will receive an email confirmation with order details.  

   - If there are any issues, such as delays or out-of-stock items, the customer will be contacted promptly.  

   - Shipment notifications will include tracking details for the order.  

Returns & Damaged Items

   - All items are carefully inspected before dispatch. In the unlikely event of damage during transit, customers should contact MJA with their order details, a description of the damage, and photographic evidence to arrange a replacement or refund.  

   - Returns are not accepted for undamaged goods due to the delicate handling required for artwork and prints.  

   - MJA is committed to finding an equitable solution should the client be dissatisfied with their purchase; please reach out for assistance.  

Cancellation Rights

   - Orders can be cancelled before dispatch, but once shipped, cancellations are no longer possible.  

   - Clients are advised to carefully inspect their order upon receipt.  

Framing

   - Standard framing is included in the cost of commissioned works unless otherwise stated.  

   - Specific framing requests beyond standard options can be arranged at an additional cost.  

Travel & Additional Expenses

   - MJA is available for commissions within the UK and internationally. Travel and accommodation expenses (if applicable) will be quoted separately.  

   - Any additional expenses related to completing the commission, such as hiring studio space outside MJA’s own studio, courier costs, or special materials, will be discussed and agreed upon in advance.  

Copyright Statement

All images, artwork, and content on this website are the exclusive property of Mary Jane Ansell and are protected under UK and international copyright laws. Unauthorised reproduction, copying, or distribution in any form is strictly prohibited.  

By purchasing or commissioning an artwork, clients acknowledge that they do not acquire any rights to reproduce the work beyond personal, non-commercial display.  

For licensing enquiries, commercial use, or reproduction permissions, please Enquire Here 

For further enquiries, commission requests, or to place an order, please Enquire Here